Complaints Procedure

All complaints are taken seriously and acted upon immediately; complaints are investigated thoroughly and without prejudice.

Procedure

Complaints must be made in writing or by email to: admin@mcrsecurity.co.uk. Please enter the subject title as: RE Complaint and detail as much information as you can including Dates/Times/Names.

• 1. Complaints are investigated by the Manager of the stated division.
• 2. Manager will report to the person making the complaint detailing any information by email with in three working days.

If a complaint is found to be verified the Manager will recommend a measure to rectify the complaint. If the measure is not to the person's satisfaction or the person complaining disagrees with the out come of the Managers verdict the person can ask the complaint to go before The Managing Director.

• 3. The Managing Director will review the complaint and make their verdict with in seven working days of receipt.

If a complaint is found to be verified the manager will recommend a measure to rectify the complaint. If the measure is not to the persons satisfaction or the person complaining disagrees with the out come of The Managing Directors verdict the person can take action via governing authorities and/or the justices system.

Disclaimer:
Complaints design to affect a person(s) well being by advocating their race/gender/religion/age/physical appearance as a pretence to complain will not be investigated. Complaints that are complex in nature may take longer to process, in this event a time scale will be set on the outset.